On-line Store products Apple
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Svobody Ave, 5, SC "Plasma"
+38 (068) 750 0001
Catalog

Return Policy

 

 

According to the Law of Ukraine "On Protection of Consumer Rights" you can within 14 days of purchase to return goods purchased in the shop "GreenApple", if all regulations stipulated by the Law.

Terms of exchange / return the proper quality

Article 9. According to the Law of Ukraine "On Protection of Consumer Rights":

The consumer has the right to trade non-food products appropriate quality for the same vendor from whom it was purchased, if the goods did not satisfy its shape, size, style, color, size or for other reasons it can not be used for other purposes. The consumer has the right to exchange the goods of proper quality within fourteen days, not counting the day of purchase.

Exchange of goods of good quality shall:

if it is not used;
if its trade dress are saved;
consumer properties, seals, labels;
settlement document issued by the consumer with goods sold.
Explanation:

Presentation: New product sold by the factory protective film, it is a factor in determining the type of commodity. Disclosed charger, headset, any battery cables and closed protective film. Buyer must remember that these damaging elements of packaging is not recommended! Similarly, there should be no abrasions and scratches on the product.

Not used: All electronics comes with software by default. Check device used or not - could Authorized Service Center Manager or receiving the goods. In the case of third-party applications, change settings, usage tracks (files, photos, notes, videos) - store can exercise the right to refuse a client, as a violation of this paragraph.

Seals, labels and settlement documents: Similarly, this item refers to the type of commodity. If you return a lost document information data or frustrated seal on the product - the situation is similar. Settlement documents should be provided, the original receipt and warranty card for the refund.

Accessories - Accessories only NOT UNPACKED be returned. If there are traces accessories section attempts to re zapakovuvannya (especially PE or blister packing) - good return not possible. When can they return? You can refuse to purchase it checked before selling.

Terms of exchange / return defective goods

Article 8. According to the Law of Ukraine "On Protection of Consumer Rights":

If you find within the stipulated warranty period disadvantages the consumer, in the manner and within the terms established by law, has the right to demand:

proportional reduction of the price;
free elimination of defects goods within a reasonable time;
reimbursement for deficiencies goods.
The requirements of the consumer under this Article shall not be satisfied if the seller, manufacturer (enterprise that satisfies customer requirements established in part one of this article) prove that the defects of goods resulting from rules violations consumer product use or storage. The consumer has the right to participate in checking personally or through a representative.